When I purchased anything from these guys, I hadnn't heard anything from the for a while. I will assume that it was just the strain of current events impacting the operation though. And one thing is, I wish they would have contacted me sooner about getting my product instead of letting so much time pass by before letting me know I needed to verify my address. All in all, I got my product, and was pleased enough with it. I just think they need a better communication with customers.